Billing Officer

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Job Number: 967080
Work type: Permanent
Location: Canberra
Categories: Financial Services, Canberra

At MinterEllison we take pride in being our clients' best partner, and enjoy working within teams of professionals who share their knowledge, respect our values and support each other to achieve our collective goals. We welcome people who want exciting careers in high performing teams.

Purpose of the role

The Finance Support and Training team plays a critical role in supporting the firm to most efficiently and effectively use the practice management system, Elite 3e to meet their business requirements.

You will be responsible for providing help desk support within agreed SLA's and delivery of training and system enhancements responsively to address issues highlighted by support requests.  This includes the ongoing development and delivery of training, documentation and the provision of expert user support.

Job description

Your responsibilities include:

  • Provide responsive, client focused, first tier systems support through investigation, diagnosis and rectification of issues
  • Assist in identifying, classifying and escalating issues to second tier support
  • Analyse user requirements, identify knowledge gaps in user skills and knowledge and provide specific training as required
  • Co-ordinate with other members of the Finance Support and Training Team to ensure that the Help Desk is adequately staffed and systems support activities are equitably distributed throughout the team
  • Conduct system testing and co-ordinate UAT efforts for the ongoing systems improvements
  • Evaluate, develop, modify and deliver training modules (on an ongoing basis), that are specific to the needs of MinterEllison
  • Maintain training materials, including documentation of all business processes (including policies, procedures, forms, workflow, integrations, formats/templates, associated reports and notifications)

More about you

On your first day, we expect you to have:

  • 3+ years' functional business experience, demonstrating strong working knowledge of a legal  environment
  • Experience in system support and training
  • Experience in working with practice management solutions
  • Experience presenting technical information in a way that is easy to understand
  • Strong analytical and investigative skills
  • Strong written and verbal communication skills
  • A "can do" attitude, and the ability to work in a team
  • Initiative and the ability to manage time and tasks effectively.

Bonus points for someone who has:

  • Legal industry or professional services experience
  • Experience with Elite 3e

Who we are

We embrace flexibility and empower all our people to learn, grow and become truly extraordinary. We provide our future leaders with best practice learning and development programs to accelerate and grow their careers. We value diversity in the workplace and care about ensuring you balance your professional goals with your commitments and interests outside of work. We have a wide range of social, financial and health benefits to support your wellbeing.

How to apply

We prefer to deal with you directly, so if you would like to be considered please submit your CV and cover letter via our online portal by clicking on the 'Apply' button below. If you would like further information, please contact Alyce Bennett at for a highly confidential discussion.

Please note that applications from agencies will not be considered at this time. To be eligible to apply for this role you must be legally permitted to work in Australia.

Advertised: AUS Eastern Daylight Time
Applications close:

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