Business Services Team Leader

Location: Adelaide 

Contract Type: Permanent 

MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history.  We're known for our legal and consulting expertise - and for our inclusive and authentic character.

Our purpose is to create sustainable value with our clients, people and communities.  That means we have a proud history of providing excellence to clients, nurturing our people and giving back to the communities in which we live and work.

We value excellence, curiosity and collaboration.  Clients rely on us for our responsive, commercial approach.  Our clients include government departments and agencies, private and publicly listed companies, and small and large businesses in Australia and overseas.  

As a highly valued employee we will also provide you with a wide range of benefits. To view our benefits, please copy this link into your browser www.minterellison.com/-/media//Minter-Ellison/Files/Careers/MinterEllison-Employee-Benefits-2024.ashx

Your Role

We have an exciting opportunity for a full time Business Services Team Leader to join our team. As part of the Corporate Services team, the objectives of Business Services are to support the lawyers and staff to consolidate the Firm's position in the top tier, provide products and services to integrate all offices and to conduct continual process reviews.

The role has a 'hands on' involvement with all the functional tasks and responsibilities, particularly in operational areas including search and lodgement, printing/photocopying/scanning, mail, couriers, fax, stationery, printer fleet management, disbursements and recoveries, purchasing, space planning, premises and maintenance, moves, archiving, storage, safe custody, security, car parking, environmental/energy initiatives and relevant business continuity plans.

Your duties

As a Business Services Team Leader in our team, you will be involved in a broad range of duties such as:

• Manage the Adelaide Business Services Team day-to-day from an operational perspective and team contact point for operational, process or service delivery related issues

• Lead and manage the Business Services function, including the Business Centre, Premises and Search and Lodgement with focus on a sustainable service delivery model
• Collaborate closely with the Client Services Team Leader for coordinated, seamless service delivery across all corporate services
• Supervise the day-to-day operations and requirements of the Business Services team and ensure tasks are performed efficiently
• Assist with budget development, cost forecasting, monthly expense tracking, and invoice management
• Maintain key supplier and service provider relationships and manage the purchasing expenditure
• Induction of new starters and office-wide training as required
• Support the Operations Manager in discovering and enacting improvements to both existing and new processes and services
• Build a strong positive team culture including knowledge sharing and continuous improvement with the team
• Ensure all relevant WHS guidelines and requirements are met
• Ensure all relevant Security guidelines and requirements are met
• Emergency and BCP coordination to meet both the tenancy and office requirements
• Assist in overflow of work from the Business Services Assistant role(s) across Office Services and Premises and as required, give hands on assistance to the team, e.g. staff absences, capacity peaks, etc.

More About You

To be successful in this role, strong organisational skills are essential as well as a high level of initiative, attention to detail, energy and enthusiasm. Ideally, you will also have experience working in a fast paced, ever changing environment.

We welcome applicants who have

• 5-8+ years previous experience in facilities, office services and operations management in professional services
• Ability to create and maintain an inclusive and positive team environment by actively encouraging participation and open communication amongst team members and other groups
• Experience leading a high performing team in a fast paced environment

• Prioritisation skills
• Excellent communication skills
• Customer service experience

Why MinterEllison

We encourage balance, wellbeing and support for sustainable ways of working and a range of social, financial and health benefits, including free gym membership - all with no minimum tenure.

We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

How to apply

We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.

If you are currently a MinterEllison employee, please apply through the internal careers page which can be accessed via myME.

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact [email protected].