Finance Systems Operations Manager

Location: Melbourne, Sydney

Contract Type: Permanent

MinterEllison is one of Australia’s largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.

We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.

We support sustainable ways of working regarding how, when and where you work and offer a wide range of social, financial and health benefits (see www.minterellison.com/-/media//Minter-Ellison/Files/Careers/MinterEllison-Employee-Benefits-2025.ashx)

The Team

The Operations team sits within the Finance Systems team in the Financial Services group. The Finance Systems Operations team manages and supports critical systems, with a focus on efficiency and continuous improvement of the firm's Practice Management (ERP) application and associated finance systems, integrations and processes. The team provides second and third level service management and support to both legal and business operations users.

The Role

We currently have a permanent opportunity available within our Finance Systems Operations team and are seeking a senior professional with extensive experience managing finance systems and leading a team of analysts. You will be responsible for ensuring the operational stability and effectiveness of systems, managing critical functions and actively seeking to simplify and automate tasks. As part of a continuous improvement mindset you will have the opportunity to plan and implement improvements  to systems and work to ensure maximum system effectiveness to meet business needs. This role is open to Sydney, Melbourne, Brisbane, Perth, Canberra or Adelaide with hybrid working arrangements available. 

In this role you will have the opportunity to:

• Lead analyst teams in second level support and e-Billing operations;
• Lead change management as per ITIL processes, and provide expertise and guidance on all aspects of ITSM;
• Maintain and improve core system processes and manage critical Finance system and business processes including month ends, year end and system monitoring;
• Ensure all key operational, support and audit processes are tested and documented;
• Manage and maintain all system configurations.
• Manage second level support processes and liaise with first and third level support teams and external providers as required;
• Lead the team to provide high quality troubleshooting, defect identification, remediation and testing;
• Collaborate with other Finance Systems leaders to develop pipeline planning and roadmap for system improvements and upgrades
• Plan, specify, test and deliver robust improvements to interfaces, integrations and processes;
• Contribute to and collaborate with other leaders across Business Operations on major firmwide projects;
• Mentor and develop the team to achieve business outcomes and career objectives including upskilling and cross skilling. Conduct regular team and one to one meetings;
• Perform other tasks as required by the Head of Business Systems.

More About You

We welcome applications from candidates who have demonstratable experience in:

• At least 10 years functional business experience, demonstrating strong working knowledge of business drivers and commercial environment;
• At least 7 years Finance systems experience with significant size Finance and Finance related systems preferably within a Professional Services or corporate environment; with all or part of that time leading a team;
• Strong technical and business skills and experience with managing finance / business systems;
• Experience with managing a team to deliver support and solutions within a Finance team environment, including time recording, practice management and e-Billing;
• Excellent understanding of system support and operations change management and SDLC understanding;
• Strong analytical and investigative skills, including trouble shooting and root cause analysis;  determination and drive to remediate successfully and implement lessons learned;
• Experience with managing and resolving issues within service management frameworks;
• Experience managing and delivering in team projects.
• Experience with liaising with both business and technical teams.
• Strong written and verbal communication skills including ability to present technical information in a way that is easy to understand;
• Experience with support and improvement of integrations, including troubleshooting and testing of required changes;
• Good SQL skills at intermediate level.

How to apply

We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet all the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.

If you are currently a MinterEllison employee, please apply through the internal careers page.

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact Miriam.Harner@minterellison.com.