Process Automation Analyst



MinterEllison is Australia’s largest law firm and provides legal and consulting services.


Purpose is at our core. We create lasting impacts with our clients, our people and our communities. Our teams collaborate and deliver to our Purpose, and consistently work to embed our values into everyday actions. Clients rely on our expertise and insights. They value our responsive, creative and commercial approach. We are curious by nature, diverse in our disciplines and authentic in our relationships.


Diversity and inclusion is at the core of our Purpose and informs the way we work with each other, our clients and in the community. We know that when we bring together diversity of thinking, skills, experience, gender identity, backgrounds and orientations, we get better results.


The Team


We have an exciting permanent opportunity for a Process Automation Analyst (ServiceNow) to support our Automation team where you will be a valued contributor in ensuring the firm's service management and automation platforms is administered and expanded to support various business functions. This role is open to Sydney, Melbourne, Brisbane or Adelaide with flexible working arrangements available.
Your Role


In this role you will have the opportunity to: 

•    Primarily administer the ServiceNow platform
•    Learn and assist in other automation platforms such as RPA
•    Configure the ServiceNow Platform as per stakeholder requirements
•    JavaScript, HTML, ServiceNow Script Editor & Angular JS skills desirable
•    Understanding on implementing and troubleshooting ServiceNow Discovery and Service mapping
•    Design and develop custom applications on the ServiceNow platform
More About You

We welcome applicants who possess:

•    Minimum 1 to 2 years' experience as ServiceNow administrator
•    Expertise with Configuration/Customization in ServiceNow system including workflows and Custom UI's.
•    Demonstrated ServiceNow administration and support functions - upgrades, patching, plugins and feature enhancements;
•    Certified ServiceNow Administrator is highly desirable;
•    Understanding of other automation technologies such as RPA or BPM is desirable
•    Experience working within an agile delivery environment (Scrum);
•    Excellent communication and interpersonal skills with demonstrated ability to deal with various stakeholders at all organisational levels;
•    Experience customising Service Management tools such as ServiceNow, or BMC Remedy, or HP Service Manager.


Why MinterEllison:

MinterEllison is recognised annually as a Top Attraction Firm by Lawyers Weekly as voted by our peers.  We are a WGEA Employer of Choice for Gender Equality in Australia and we hold Gold employer status with the Australian Workplace Equality Index (AWEI).


We make diversity in all its forms central to collaboration. This is why we offer hybrid working options to encourage balance, wellbeing and support for sustainable ways of working. We offer up to 20 weeks paid parental leave for the primary carer within the first 24 months following birth or adoption, and a range of social, financial and health benefits, including free gym membership – all with no minimum tenure.


We welcome applications from people of all ages, cultural backgrounds, genders (including if you identify as transgender or gender diverse), sexual orientations, as well as people living with a disability or who have family or carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply for roles with MinterEllison.


How to apply:

We love to connect with people directly, so please submit your CV and cover letter for consideration by clicking on the 'Apply Now' button below.


If you would like further information, to tell us about any adjustments you might require through the recruitment process or if you are trans or gender diverse and want a confidential discussion, please contact [email protected]


Agency submissions will not be accepted without prior express approval from the MinterEllison recruitment team. All agency candidates must be submitted through our on-line portal to be valid.


Adelaide, AU Perth, AU Melbourne, AU Sydney, AU Brisbane, AU Canberra, AU

Contract Type:  Permanent