Desktop Support Analyst

Location: Sydney

Contract Type: Permanent

MinterEllison is one of Australia’s largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.

We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.

At MinterEllison, we're leading the way with AI and other emerging technologies, powering innovation right across our firm. You will have the opportunity to engage with AI tools we've built, and other external AI tools, to enhance efficiencies and excellence internally and with our clients.

We support sustainable ways of working regarding how, when and where you work and offer a wide range of social, financial and health benefits (see https://www.minterellison.com/-/media/Minter-Ellison/Files/Careers/MinterEllison-Employee-Benefits-Dec_2025.pdf)

The Team

MinterEllison's Digital team is at the forefront of delivering exceptional technology experiences across the firm. Based in our Sydney office, our IT Services team is a collaborative, fast-paced group committed to continuous improvement and providing best-in-class support to our people and clients. We pride ourselves on a culture of ownership, innovation, and service excellence -working behind the scenes to ensure every interaction with our technology is seamless, reliable, and professional.

Your Role

We are seeking a skilled and client-focused AV/Desktop Support Analyst to join our Sydney Digital team. This is an exciting opportunity for an experienced technology professional with a passion for audio-visual excellence and desktop support to make a real impact in a premium, client-facing environment.

In this role, you will be responsible for:

• Setting up and operating audio-visual equipment on the client floors, including live switching, sound mixing, microphone management, screen sharing, recording, and real-time troubleshooting
• Conducting pre-event checks across all rooms and event spaces - covering audio, microphones, cameras, displays, lighting, codecs, and connectivity
• Liaising with internal stakeholders (EAs, Partners, Marketing/Events, Corporate Services) and external clients and vendors to confirm run sheets and technical requirements
• Coaching presenters and hosts on best-practice mic technique, camera placement, slide control, and remote Q&A etiquette
• Providing proactive second-level desktop support via face-to-face, telephone, and ServiceNow, taking ownership of tickets through to resolution
• Participating in a rotating shift roster within office hours (currently 7:30am–6:00pm weekdays) and a national on-call roster for after-hours technology support
• Maintaining and continuously improving event checklists, room guides, and known-issues documentation
• Managing and maintaining technology assets, equipment, and peripherals

More About You

We are looking for a motivated technology professional who:

• Has demonstrated experience supporting high-touch corporate events in premium meeting or client-facing environments
• Possesses strong audio fundamentals including gain staging, feedback elimination, EQ basics, and mixer operation, as well as video skills including camera framing, matrix switching, and multi-screen presentation
• Has hands-on experience with integrated AV control systems (e.g. Crestron/AMX), conferencing bars, ceiling mics, and wireless presentation tools (e.g. ClickShare/AirMedia)
• Is confident in supporting Microsoft Teams Rooms environments including content sharing, dual-display mode, BYOD scenarios, and hybrid-event workflows
• Has experience administering and supporting a Windows desktop environment, including PCs, laptops, printers, mobile devices, and remote access technologies
• Understands network and server systems including switches, routers, and patch-panelling systems, as well as VoIP and internet technologies
• Has a working knowledge of ITIL and Change Management processes
• Communicates clearly and confidently — able to translate technical information for non-technical audiences
• Brings a client-first mindset, calm composure under pressure, and a continuous improvement approach
• Is a self-starter who takes ownership and follows through to deliver high-quality outcomes

How to apply

We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet all the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.

If you are currently a MinterEllison employee, please apply through the internal careers page.

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact Danielle.Miller@minterellison.com.